CHARLESTON — West Virginia American Water planted over 3,200 trees to recognize each customer that converted to paperless billing throughout 2021.
“Our team made a commitment to plant a tree for each customer that converted to paperless billing (last) year. Thanks to a wonderful partnership with the West Virginia National Guard, we were able to make that commitment a reality,” said Robert Burton, president of West Virginia American Water. “We truly appreciate each customer that saved a tree by going paperless and wanted to honor their actions through this service project.”
Early in 2021, the company announced it would plant one tree for each customer who made the switch to paperless billing throughout the year. West Virginia American Water’s goal was to convert 11 percent of its customers or 3,122 accounts to paperless billing. In early December, the company announced 3,239 customers in West Virginia converted to paperless billing since the beginning of 2021, exceeding the company’s paperless billing conversion goal for the year.
“Our team at West Virginia American Water is committed to providing an excellent customer experience while promoting services that make it easier to do business with us,” continued Burton. “We are thrilled to have achieved our paperless billing goal for 2021 and commend our customers for their commitment to more sustainable practices that promote environmental stewardship in West Virginia.”
To learn more about West Virginia American Water’s customer service portal, MyWater, or to convert to paperless billing, visit www.westvirginiaamwater.com.
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